BPO · Contact Center · Operations
Break management infrastructure for high-volume floors.
Break Portal is the system of record for agent breaks — live floor visibility, custom shift rules, team management, automated fines, and audit-ready reporting. Built for supervisors who cannot afford guesswork.
- Real-time dashboard for every agent on the floor
- Custom shift rules — 8h, 9h, 10h, 12h and more
- Teams, fines, reports, and Excel exports built in
Access is provisioned per organization by FOUS Ventures.
FOUS
SupervisorDashboard
Live agent status and break activity
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| ID | Name | Shift | Status | Break | Time | Fines | |
|---|---|---|---|---|---|---|---|
| FP-001 | Ahmed Hassan | 8h | Available | — | 42m left | — | Start |
| FP-002 | Fatima Noor | 10h | On break | 30 min | 04:12 / 30m | — | End |
| FP-003 | Usman Ali | 9h | Available | — | 18m left | — | Start |
| FP-004 | Sara Khan | 8h | Exceeded | 30 min | 35:04 / 30m | Rs. 500 | End |
| FP-005 | Bilal Ahmed | 10h | On break | Emergency | 08:22 | — | End |
Tap tabs above to explore the portalClick sidebar tabs to explore the portal
Real-time
Live floor control
Custom shifts
8h · 9h · 10h · 12h+
Teams
Agents & supervisors
Multi-tenant
Per-company workspace
Manual break tracking does not scale.
Call center floors run on precision. When break data lives in spreadsheets, supervisors lose visibility, team accountability slips, and reporting becomes an end-of-shift burden.
Paper registers and shared Excel files
One authoritative live dashboard
Supervisor calls to check who is on break
Instant status — available, on break, exceeded, emergency
One-size break policy for every shift length
Custom shift rules per company (8h · 9h · 10h · 12h+)
Supervisors see the whole floor, not their team
Team-scoped access with individual & team reports
Know your floor, instantly
Supervisors see every agent on their team — available, on break, exceeded, or emergency — on one live screen. No phone calls. No walk-arounds.
Compliance runs itself
Configure any shift length your floor runs — 8h, 9h, 10h, 12h or custom. Break allowances are enforced automatically and fines apply on violation.
Reports in seconds, not hours
Daily and monthly break reports, team summaries, and fine records — exported to Excel for QA, audits, and management review.
Every module your operations team needs.
Six integrated modules — live dashboard, teams, agents, custom shifts, reports, and history. No add-ons. No separate tools.
Live Dashboard
Real-time status for every agent — available, on break, exceeded, or emergency — with timers and filters.
Team Management
Create teams per floor, assign supervisors, and scope who sees which agents.
Agent Management
Add agents, set shift assignments, and organize headcount by team.
Custom Shift Rules
Define any shift length — 8h, 9h, 10h, 12h+ — with break slot allowances per company.
Reports & Fines
Individual and team reports with daily/monthly filters and one-click Excel export.
Break History
Full break log with timestamps, durations, types, and exceeded-break records.
Multi-tenant by architecture.
FOUS Ventures operates the platform. Each client organization receives an isolated workspace — your teams, your agents, your custom shift rules. Never shared with another tenant.
Operated by
FOUS Ventures · Break Portal
Tenant 1
Acme BPO
Agents · Teams · Shifts · Data
Tenant 2
Your company
Agents · Teams · Shifts · Data
Tenant 3
Client workspace
Agents · Teams · Shifts · Data
One platform. Many organizations. Zero shared data between tenants.
Data isolation
Each tenant's agents, breaks, fines, and reports stay in a dedicated workspace.
Custom rules
Shift lengths and break allowances are configured per company — not one global policy.
Scoped access
Super Admins see the organization. Supervisors see only their assigned team.
Role-based access
Super Admin
Operations leadership
- All agents & teams
- Custom shift rules
- Fine & compliance settings
- All reports & exports
Supervisor
Floor / team leads
- Start & end breaks
- Emergency break handling
- Live team dashboard
- Team reports & history
Access model
Agents do not log in.
Supervisors operate the system on behalf of agents — reducing friction on the floor and keeping break data accurate.
Live in three steps.
FOUS Ventures handles provisioning. Your team is operational within days.
Workspace provisioned
FOUS Ventures creates your isolated company tenant, configures your plan, and issues Super Admin credentials.
Teams & shifts configured
Super Admin creates teams, adds agents, assigns supervisors, and configures custom shift break rules.
Operations begin
Supervisors run the floor from any device — live dashboard, break actions, reports, and fines run automatically.
Questions
A multi-tenant cloud SaaS for call centers and BPO operations — live break tracking, custom shift rules, team management, automatic fines, and audit-ready reports. Operated by FOUS Ventures.
No. Supervisors manage breaks on behalf of agents. This keeps the workflow fast and controlled — agents stay on the phones, supervisors run the portal.
Yes. Super Admins define any shift duration — 8h, 9h, 10h, 12h or custom hours — and set break slot allowances per shift. Rules are enforced automatically on the floor.
Plans are tiered by agent capacity: Growth at Rs. 230/agent, Scale at Rs. 180/agent (250 agents = Rs. 45,000/month), and Enterprise at Rs. 150/agent. USD figures use a Rs. 280 exchange rate. A one-time setup fee of Rs. 35,000 ($125) applies at onboarding. Minimum service term is 6 months. Custom plans are quoted on request.
FOUS Ventures provisions each client company with a dedicated workspace. You receive separate login credentials for Super Admin and Supervisor accounts.
Transparent pricing for every floor size.
Tiered per-agent rates with volume discounts. Scale — our most deployed tier for 250-agent floors — is $161/month (Rs. 45,000). All plans include the full Break Portal platform. USD at Rs. 280 per dollar.
Growth
Up to 100 agents
Rs. 23,000 · $0.82/agent (Rs. 230)
For growing floors that need live visibility and compliance from day one.
Get startedScale
Up to 250 agents
Rs. 45,000 · $0.64/agent (Rs. 180)
Our standard tier for high-volume BPO floors — the benchmark for enterprise break operations.
Get startedEnterprise
Up to 500 agents
Rs. 75,000 · $0.54/agent (Rs. 150)
For multi-floor operations that need volume pricing as headcount scales across the organization.
Get startedCustom
500+ agents
Volume pricing on request
Multi-site rollouts, custom SLAs, dedicated onboarding, and negotiated per-agent rates for large deployments.
Contact usOne-time setup
$125
Rs. 35,000
Workspace provisioning, Super Admin credentials, teams setup, and initial shift rule configuration.
Service term
6-month minimum
First invoice: setup fee plus one month advance. Remaining months billed monthly at your plan rate.
All USD amounts converted at Rs. 280 = $1. Invoicing in PKR for Pakistan-based clients.
Ready to begin
Sign in to your workspace.
Use the credentials issued by FOUS Ventures for your organization. New to Break Portal? View pricing or contact us to provision your workspace.